Pita Pit

Reviews about Pita Pit

• 4 / 5

  By Denise Cyr
  Great tasting, fresh, a little slow on service.
  December 13, 2016
• 1 / 5

  By Jesse Kimmel
  I originally rated this Pita Pit 5 starts back in July after going there every Wednesday since April after my Son’s karate class. Since that rating in July I had experienced some issues that I thought were one off issues at the time (called in/app orders being incorrect and missing items, etc.). As of tonight I have realized that this is not true. There has been a significant decline in the quality of service at the establishment. Let me share my experience tonight. At 7:16 PM I called in a to go order, the first thing out of the ladies mouth after I asked for that was “we stop delivery orders at 7:30” and I responded by explaining I was only a few blocks away near the north Fred Meyer off of Poplar. She said “That will be okay I guess”. I then proceeded to place my order and started with my 5 year old son’s favorite of a little turkey with shredded lettuce, tomatoes, carrots, cucumbers, olives and pickles as well as the standard cheese and sauces (yes I have a 5 year old that loves vegies). She immediately said that they could not do that, that I only get one additional item on the little turkey (mind you we ordered the exact same thing in person 2 weeks ago and over the phone for delivery the weekend before). I explained that we have always ordered it this way and she said that the policy was only the one additional item after the lettuce. I understand the policy personally, but instead of saying something like the little turkey only comes with 1 item but I could do a small pita for $XX more she just shut me down. I asked to get her owners information and she said she could not give that but that I could call the store tomorrow. I asked when the owner would be in and she said that the owner doesn’t come into the store. I mentioned that I had been coming to Pita Pit for quite a while and that I had met the owner multiple times in the store working with the employees in both Grants Pass and Medford. I also had met the owner once at my daughter’s school because they both went to Saint Mary’s. She said that they were under new ownership after about 3 months ago and it is much more corporate now and that she was afraid of being fired. My issue around the quality is this (I have managed restaurants and retail establishments) and this establishment has fundamentally changed their culture and customer experience. An organization should teach their associates to not initially say NO over and over (the delivery timing then the pita) but instead say there is what we can do for this price. I will no longer support Pita Pit in Southern Oregon and I will share my experience.
  November 27, 2016